Gloveman Supplies Ltd

Gloveman VIP System
24/7 Ordering and Account Management
Pay outstanding invoices
Free delivery on order over £100 net UK Mainland

Welcome to the Gloveman Supplies Ltd (GSL) VIP Ordering System. This system has been designed for companies that need to order stock 24/7 and pay on a pre approved 30 day account. We hope you enjoy the new look and layout of the VIP website, designed to make your browsing and ordering experience even easier.

Once logged in you will be able to buy your usual products at the agreed price given by our customer service team. However, if there are further products you'd like to add to your price list, please feel free to call our friendly customer service team on 01209 314759 and they will be delighted to help you. You can also view statements, invoices and make outstanding payments on our secure integrated SagePay system (PCI Compliant).

Remember - if you are ordering in bulk we are always here to negotiate pricing.

We hope you find everything you need but in case you have any further questions please give us a call on the number above.

For technical enquires please call 01209 310205 where we will be happy to help further.

The Customer Service Team Gloveman Supplies Ltd

Latex, vinyl, nitrile, synthetic, vynite and PE gloves - powder free and powdered.

Disposable aprons, refuse sacks, clinical waste bags and dissolvable strip laundry bags.

Paper towels, centre feed, couch rolls, toilet rolls, mini jumbo, tissue, napkins, mini centre feed

We take your privacy very seriously. The below policy explains how we use your information to ensure you and your orders are dealt with efficiently, without bias and giving you the best customer service we can offer.

What the Privacy Policy covers

We are committed to putting our costumers (you) first and therefore we are transparent on how we collect, use and protect your details. We at Gloveman Supplies Ltd, along with our integrated divisions of Nicholsons SW Ltd and WSB Tackle, are data controllers and are referred to in this policy as "we", "us" or "our".

Here’s a breakdown of what our Privacy Policy explains:

• the data we collect and why;

• how we use your data;

• when and why we will disclose your data to other organisations;

• why we process your data;

• the rights and choices you have when it comes to your data;

• how long we will hold your data for;

• Data Breach and how we will respond, and;

• how you can contact us.

What we collect and why

As a supplier of goods we ask for certain details (data) that enables us to function as a company in the completion of orders.

The data collected for customers and their orders is accessible by us at our two offices in Redruth, Cornwall and our warehouse in Pettistree, Suffolk, so orders can be completed in a satisfactory manner.

Below are details (data) we collect and then hold on you:
1. Your contact name of the person who conducts business with us, including the shipping contact name. 2. The contact name of the person responsible for paying invoices (if different from your own). 3. Your business address/es, including billing and shipping address/es. 4. Your contact telephone number/s, including shipping contact telephone numbers 5. Your contact email address/es, including when consent is given, the delivery email address. 6. Your web address (if necessary).

We collect no personal data on you as a customer or in conjunction with your order. For card payments we process these in SagePay either online when supplied by you, or by our staff over the telephone to SagePay via Sage 200. No payment card details are stored by us at all. Email addresses and/or mobile telephone numbers will only be entered on delivery instructions with your consent, as these are used by our courier networks to inform you when your delivery may be expected.

Where orders are placed on your account we keep the following necessary information on transactions:

1. Detail of items ordered, quantities and values

2. Notes relating to your order and the person ordering, made up of:

i) Notes detailing the conversation with you when the order was placed.

ii) Notes detailing email contact with you.

iii) Notes detailing order queries and questions.

iv) Notes detailing the progression of order queries.

v) Notes detailing resolution of order queries.

vi) Any other correspondence in relation to orders placed.

Your data and other organisations

The data we hold for each customer and their orders also enables us to enquire on your behalf when the goods ordered may have been lost in transit by the delivery company, incorrectly picked in the warehouse or arrive damaged. Where goods are lost or arrive damaged, the data we hold will be passed to the delivery services used. This typically means the delivery full name, delivery company name (if applicable), delivery address and items ordered. This is essential to complete investigations for errors to be rectified.

Besides ourselves the data we hold is accessible by third-party data controllers – Micross Logic for Sage 200, Aspidistra for Sage 200 and Zynk for Sage 200. These third parties provide software and support used by us in our day-to-day operation as a company where orders are taken verbally and imported electronically. These third party organisations also have their own policies and are not connected in any way to this privacy policy. Written confirmation of their policies can be supplied on request by emailing info@gloveman.co.uk.

We will also disclose your data for legal reasons to collection agencies and/or legal representatives if payment is outstanding on orders for goods purchased, which under our Terms and Conditions, still remain the property of Gloveman Supplies Ltd and their integrated divisions. Your data will also be disclosed to legal authorities if required to do so by Law.

Why we process your data

We will only collect and use your data (as described above “What we collect and why” and “Your data and other organisations”) in accordance with data protection laws. Our grounds for processing your personal information are as follows:

Consent – Where necessary we will only collect and process your data if you have consented for us to do so in business operation or buying goods for sole use. For example, when you create an account with us for ordering purposes we will use your data to provide the services and goods as mentioned in “What we collect and why”. Company correspondence via email to you will only be made with your consent. We will never assume you want to receive emails of which an order is not associate. Our websites will ask you for specific permission to receive emails. Also our staff will ask you via the telephone if would like to receive emails and a record of consent is kept alongside customer data.

Legitimate Interests – We may use and process some of your details (data) where we have sensible and legitimate business reasons for doing so. Under European privacy laws there is a concept of "legitimate interests" as a justification for processing your data. Our legitimate interests for processing your data are: a. to enable you to access and use our websites for ordering goods at www.gloveman.co.uk, www.greatsupplies.co.uk, www.nicholsonssw.co.uk, www.glovemanvip.co.uk and www.wsbtackle.com; b. to fulfil orders placed either online (websites listed above) or by email and telephone contact with our sales office.

Use of children’s personal information

We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent’s or guardian's permission before you provide any personal information to us.

Your rights and choices

You have the following data rights under GDPR legislation which will apply from May 25th 2018:

  1. To request the data we hold on you at any time, whereupon we can supply you the data in an easily accessible format and easy to read, within a month (30 day period).

  2. To request your data to be deleted at any time which will be replied to within a 30 day period (month). The request for deletion of data must be made verbally or in writing along with an explanation as to why you have requested it.

  3. To complain to the ICO if you think we have used your data beyond the lawful basis of operation. For ICO contact information please visit https://ico.org.uk/

  4. To be informed of any changes we make to data we hold on you.

  5. To rectify any data we hold on you.

  6. To restrict processing of personal data we hold. This means that you have the right to request that we don’t use all or part of your data at your request when processing an order. If a request is made we aim to respond in a one month (30 day) period. In certain circumstances you can request a restriction of certain data and we cannot use this for processing orders, but we can still store your data. Any request can be made verbally or in writing. All requests are kept for policy and reference. In the case of legitimately lifting any data restriction, we will notify you prior to a restriction being lifted.

  7. To have your data portable and its portability. i.e. if you want to use your data to share with someone else or another company. You also have the right to use our data for your own purposes. This is data portability. When asked we will supply that data to you in an easily readable format for use and within the space of one month (30 days). This data is supplied free of charge.

  8. To object about the data we hold and how it used. This includes using your data for marketing, profiling and research purposes. In such cases verbal and written consent is always obtained prior to any material being sent out either in print or electronically.

  9. To refuse to be subject to automated decision-making including profiling. This often refers to data being handled by non-human involvement. If we use any such profiling or automated decision making, you will be informed at the time so you can make the decision if you would like to take part or not. No assumed consent is taken and if no answer is given then no profiling or automated decision making will take place (unless under contract where such profiling or automated decision making forms part of the contract in the services agreed to).

We have the right to refuse or charge for requests that are manifestly unfounded or excessive. Upon refusal we will explain fully to you why the decision was made. If this does occur you have the right to complain to the supervisory authority (ICO - https://ico.org.uk/) and to a judicial remedy which will be dealt with in the period of one month (30 days).

How long we hold you data for

We store and use your data while your account is active and they will remain live as long as there is a current and regular transaction history associated with them and Gloveman Supplies Ltd and their integrated divisions.

If you have not ordered for seven years your data will deleted permanently at the end of each financial year (by 31st March) on the seventh year of non-trading. Seven years is the amount of time we as a company have to keep financial transactions records (invoices) for HMRC retention purposes.

Data Breach and how we will respond

Any data breach will be dealt with immediately and if a breach occurs you will be notified at the time of the breach. If the breach will result in a risk to your rights and freedoms, the breach will be instantly reported to the ICO.

How to contact us

If you wish to contact us regarding any Privacy Policy concerns or issues, then call 01209 314759 9am – 5pm Monday to Friday and speak with customer services, or email info@gloveman.co.uk.

Compiled by Gloveman Supplies Ltd – 13th April 2018.

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To help improve our site we use cookies, by using this site you agree that we may store these on your device. For more information on what cookies are and why we use them please read our Cookies Policy.